Can I still use WhatsApp with AgencyCRM?

Yes. Every lead has a one-click WhatsApp button that opens a pre-filled message, so you keep the conversation on WhatsApp while the tracking stays in the CRM.

Why is WhatsApp not enough as a CRM?

WhatsApp has no statuses, no follow-up dates, no lead source tracking and no revenue reporting. Once you handle more than a handful of leads a week, follow-ups start slipping.

Do I need the WhatsApp Business API?

No. AgencyCRM uses standard click-to-chat links, so it works with a normal WhatsApp or WhatsApp Business number.

How much does AgencyCRM cost?

Free for 30 leads, ₹299/month for Pro and ₹599/month for Enterprise, billed in INR with UPI support.

Comparison

AgencyCRM vs WhatsApp

WhatsApp is where Indian clients talk. AgencyCRM is where those conversations turn into a tracked pipeline, follow-ups and paid invoices.

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Fewer missed follow-ups

Faster reply time

Seconds per follow-up

AgencyCRM by DigifyMart vs WhatsApp

Short answer

You should keep using WhatsApp to talk to leads — just stop using it as your CRM. AgencyCRM gives each chat a lead record, a status, a follow-up date and one-click pre-filled WhatsApp messages.

Feature comparison: AgencyCRM vs WhatsApp

Scroll the table — the column headers stay visible while you compare.

Feature-by-feature comparison of AgencyCRM and WhatsApp
Capability	WhatsApp	AgencyCRM
Client conversation	Excellent	Opens WhatsApp with pre-filled message
Pipeline visibility	None — scroll chats	Kanban-style statuses and lead list
Follow-up reminders	Starred chats only	Follow-up queue with due dates
Lead source tracking	Not available	Meta Ads, Google, referral, website
Team handover	Chats stuck on one phone	Shared records with owners and notes
Payments & retainers	Manual	Invoices, reminders, MRR dashboard
Reporting	None	Conversion, revenue and follow-up reports

Pricing: AgencyCRM vs WhatsApp

Free / API pricing

WhatsApp Business is free, but the Cloud API adds per-conversation costs and still has no CRM.

AgencyCRM by DigifyMart

₹0 · ₹299 · ₹599 / month

Free plan for 30 leads. Pro ₹299/mo, Enterprise ₹599/mo — UPI and Razorpay supported.

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Plan-by-plan price comparison between WhatsApp and AgencyCRM
Stage	WhatsApp	AgencyCRM
Starter	Free	Free — 30 leads
Growing agency	Per-conversation API fees	₹299/mo Pro — unlimited leads
Team / advanced	Needs third-party tools	₹599/mo Enterprise — templates, call log, MRR

Move your WhatsApp leads into a real pipeline

1List your active chatsNote the leads you are actively chasing — name, number, service and budget.
2Add or import themPaste them into a CSV and bulk import, or add leads manually in seconds.
3Set owners and follow-up datesAssign who chases whom and when, so nothing depends on memory.
4Keep chatting on WhatsAppUse the one-click WhatsApp button from each lead — the record updates as you go.

Why agencies switch from WhatsApp

Chats are not a pipeline

Scrolling for the last message is not follow-up discipline.

Nothing lives on one phone

Leads stay in the CRM even when a team member leaves.

One-tap outreach

Pre-filled templates with the lead name — no copy-paste.

Revenue clarity

See which conversations became clients and cash.

Agencies that moved from WhatsApp

We were running the agency from three WhatsApp accounts. Now every enquiry has an owner and a date.

Imran Shaikh — Co-founder, social media agency, Hyderabad

The pre-filled WhatsApp button alone saves us an hour a day.

Divya Nair — Freelance performance marketer, Kochi